In response to recent developments around COVID-19, some airlines are offering adjustments to cancellation policies and change fees. Enjoy huge savings on air travel. All rights reserved. Find out more. Please note, that this form cannot be submitted earlier than 72 hours before your arrival in Iceland. For now, travel has changed, and we want to help you prepare for your upcoming flight. Autumn 2020 How to get to Paris-CDG or Paris-Orly. Due to COVID-19, some services and inclusions (at the airport, on board or at destination) may be reduced or unavailable. Le 15 mars 2016 j'ai acheté sur le site d'icelandair un billet Akureyi Paris avec changement à l'aéroport de Keflavik, les deux vols s'enchainant avec une attente raisonnable. Due to the fast-changing nature of travel restrictions, we recommend confirming the latest entry requirements for your destination. Discover the Air France universe: purchase a ticket, visit our corporate website, and gain access to all AIR FRANCE KLM Group sites. Delivering the quality of service expected by customers can be a challenge. Documents: The Icelandic government has published a helpful list of the documents you need to be allowed entry into Iceland. You will clear passport control as you are entering Schengen and customs at Paris. quarantine, or when going to the second screening. You must not use public transport but use of taxis, rental cars and private vehicles is By not moving around the cabin, contact between passengers is minimized. We work towards the same goal of exceeding expectations. For more information please visit the. Some are either closed at the present time, or have limited service. Make sure your contact information is up-to-date in. Veuillez informer l'établissement Icelandair Hotel Hamar à l'avance de l'heure à laquelle vous prévoyez d'arriver. Check out airasia.com and get only the best deals today! If you want to change or cancel a flight that the rebooking policy does not cover, the fare rules of your ticket will apply. ... les mesures sanitaires à bord ainsi que les modalités de report, d’annulation et de remboursement pour chaque compagnie aérienne. Pre-register: If you're visiting Iceland, it is important to fill in a pre-registration form before you arrive. To address the concerns raised by COVID-19 and to ensure your safety and that of our employees, we created Traveller Care, a program featuring new health and safety measures. Yes, as of June 15, we require all our passengers and cabin crew to wear masks during the entire duration of the flight, from boarding until disembarking. However, given the unprecedented situation and the high number of requests we have received, considerable delays in the processing time of refunds can be expected. The airport is small and very efficient. En raison du coronavirus (COVID-19), cet établissement applique des mesures strictes en matière de distanciation physique. The date must be {0} or after. Please bear in mind that Tier Credits determine whether members are eligible for the status of Saga Silver or Saga Gold membership and that members earn them for flying Icelandair scheduled flights. World Traveller Plus' generous and flexible baggage allowances lets you travel light, or pack as much as you need for a longer trip. We accommodate every occasion and customize every event. Book flights with Widerøe. Please allow extra time for your refund request to be completed. As well as late-night check-in, our convenient online check-in and check-in via the modern Lufthansa smartphone app are both tailored to your individual requirements. If your flight has been cancelled with less than 14 days notice, due to reasons other than 'extraordinary circumstances' you may be entitled to compensation as provided for in Regulation EC 261/2004. Snacks and candy are offered, and we recommend passengers take snacks with them from the Saga Lounge on their flight. At this moment, our priority is to service customers with bookings for flights scheduled within the next 48 hours. Looking for special deals? Search affordable plane tickets, Hotels & Car Rentals. Between December 1, 2020, and January 31, 2021, the testing of travelers at the border is free of charge. You can change your booking yourself online through Manage booking. See the question below for more information. If you have not received an email, you can, If your flight has not been cancelled, but you would like to cancel yourself, you may cancel your booking and apply for a Travel Credit Voucher. Icelandair has become known for having codeshares with several different international airlines, including companies such as Finnair, JetBlue, Sun Country Airlines, Alaska Airlines, and Aeroflot. hygiene and attempt to keep a distance of 1–2 meters at all times. If you have not received an email, you can request travel credit or refund here on our website. Detailed, up-to-date information on the entry requirements can be found at the official COVID-19 site published by the Icelandic authorities. If we have cancelled your booking because of the coronavirus, you will get a refund. If you require assistance, please fill out our contact form or contact us by phone. À partir du 6 avril 2020, les conditions d'annulation que vous aurez choisies pour vos réservations s'appliqueront, quelle que soit l'évolution de la situation liée au coronavirus. Our cleaning process is robust and we use disinfectants that have proven effective against viruses. À partir du 6 avril 2020, les conditions d'annulation que vous aurez choisies pour vos réservations s'appliqueront, quelle que soit l'évolution de la situation liée au coronavirus. Yes. Your one-stop travel site for your dream vacation. We also recommend that you wear a mask during your time at the airport. The Iceland Airwaves team is committed to doing our part in stopping the spread of the virus. Bundle your stay with a car rental or flight and you can save more. If you need to be rebooked to your final destination, please. permitted. 31. Food service in the Saga Lounge has been limited to ensure the safety and well-being of our visitors and staff. To learn more on the measures that Iceland is implementing to control COVID-19, please read our blog post Visiting Iceland. COVID-19 Coron'actu Toutes les informations utiles pour vos voyages suite à l’épidémie de coronavirus (Covid-19). How much Bonus Tier Credits will I receive as a Saga Club member? Due to COVID-19, some services and inclusions (at the airport, on board or at destination) may be reduced or unavailable. The amount of Bonus Tier Credits members will receive is the average number of Tier Credits they have earned for Icelandair flights over the last 12 months prior to March 2020. At the moment, we are focusing our resources to servicing customers with flights within the next 48 hours. Please note that the refund amount depends on your ticket fare type, documented in the fare rules of your ticket. We fly to 41 destinations in Norway and 8 destinations in Europe. Contact Us. The amount of Bonus Tier Credits you will receive is the average number of Tier Credits you have earned for Icelandair scheduled flights in the last 12 months prior to March 2020. We want you to rest easy with us and have launched a new 'Keeping it clean' program where a new standard is set when it comes to keeping our hotels clean and ensuring the safety of our guests and team members. Enjoy spending time in the beautiful winter surroundings with Icelandair Hotels. Saga Shop is temporarily unavailable on all flights. We recommend that you use the link provided in the email we have sent you to submit your claim. Covid-19 Two screening centers on departure in Paris-CDG and Paris-Orly. There is also no charge for the second test. Browse our 2,563,380 accommodations in over 85,000 destinations. Answer 1 of 34: Subject: Iceland Location: Europe Title: Warning Icelandair is the worst airline experience I have ever had. Veuillez informer l'établissement Icelandair Hotel Myvatn à l'avance de l'heure à laquelle vous prévoyez d'arriver. The airline has over 5 different types of planes in its fleet, all supplied by Boeing and many of the aircrafts named after famous Icelandic volcanoes. Icelandair today begins nonstop service from Denver International Airport to Reykjavik, Iceland. Icelandair Hotels Group cater to both tourists and business travelers and provide accommodations suitable for every budget, a cohesive mix of traditional hotel hospitality and innovative services. Here’s what you need to know! Passengers still have the option to check in approved carry-on baggage at no additional cost; please ask at the airport check-in desk or at the gate. Please refer to the fare rules of your ticket. Then I had to threaten with review and 50% came back. In order to find answers to your questions, please take a look at our guide to the Travel Credit Voucher. Application : Korean Air International flights ticket. My husband and I just flew return from London Gatwick to Minneapolis, MN, USA via Reykjavik on Icelandair Economy Class, and I wanted to share our experience in case anyone is considering using their airline.. 7. If time is a concern, we do wish to to recommend that it takes considerably less time to issue a Travel Credit Voucher, should you prefer that option. Coronavirus et annulation de vols : quels sont vos droits ? Book your flights here. You can use your Travel Credit Voucher when you book a new flight on our website. Information on COVID-19 We follow the developments concerning the COVID-19 outbreak closely and maintain regular contact with the Chief Epidemiologist and the Icelandic Directorate of Health to follow their guidance and instructions at any given time. As well as the different booking options, we offer you a wide choice of ways to check in. Nous vous conseillons donc de réserver une option avec annulation gratuite au cas … Veuillez informer l'établissement Icelandair Hotel Fludir à l'avance de l'heure à laquelle vous prévoyez d'arriver. If you've missed your flight due to the travel restrictions, please fill in our contact form (even if you have reached out to us on social media before) or contact us through phone. After the declaration of COVID-19 as a global pandemic by the World Health Organization, the extenuating circumstances policy no longer applies because COVID-19 and its consequences are no longer unforeseen or unexpected. Book airline tickets & cheap tickets with CheapOair.ca . From December 10, 2020, comparable foreign certificates of previous COVID-19 infection from the EEA/EFTA area are also accepted. The key quarantine rules for travelers to Iceland: Checklist: We've put together a ready to fly checklist for passengers. 1. COVID-19 : Ticket Change/Refund Guideline. If you are considering booking a new ticket, we offer you the peace of mind of being able to change your flight at a later date. If your flight is cancelled, you’ll receive an email with all relevant information. If your flight has been cancelled and you do not intend to travel, you can either get a Travel Credit Voucher or a refund. 11. Book early to secure the cheapest. Veuillez informer l'établissement Icelandair Hotel Akureyri à l'avance de l'heure à laquelle vous prévoyez d'arriver. From December 10, 2020, our regular carry-on baggage rules return (see the Baggage Allowance page for details). Certificates of previous COVID-19 infection issued in Iceland (positive PCR test and/or presence of antibodies) are accepted upon arrival, based on presumed immunity for COVID-19. Specializing in fresh fish, Icelandic lamb and incredible reindeer steaks, popular both with visitors and locals. You must not go for a drive, unless when going from point of entry to your final place of 2020 Travelers Choice Tripadvisor Best of the Best Top3 World's Best Airlines Best Airline in Korea Discover the new iPhone models, iPads, Apple Watch and accessories such as charging cables, keyboards and more at the Austrian Jetshop and collect Miles & More award miles with every purchase. The Icelandair Hotel Herad restaurant offers top quality, locally-sourced Icelandic vegetables, meats and dairy products. To address the concerns raised by COVID-19 and to ensure your safety and that of our employees, we created Traveller Care, a program featuring new health and safety measures. Yes. Here you need to enter your personal details, contact information and travel plans. Please be reassured that we have taken precautions. passenger rights in case of Covid-19 : seulement 79 nouveaux cas testés positifs en 24 heures, mais 4 nouveaux décès 09/12/2020 à 11:00 Le nombre de cas testés positifs continue de baisser. However, for your safety and convenience we recommend traveling with as little carry-on baggage as possible. The detailed rules for quarantine are outlined in a document from the Icelandic authorities. SARS-CoV-2 (the novel coronavirus that causes coronavirus disease 2019, or COVID-19) People around the world commonly get infected with human coronaviruses 229E, NL63, OC43, and HKU1. The first COVID test is at the border on arrival and the second by the primary healthcare service 5-6 days later. To learn more, please read our information about face masks. Children born 2005 or later are exempt from the screening and quarantine requirements. We aim to process all refunds in a timely manner once we have received all the required information from our customers. Need inspiration? You must not visit restaurants, bars, gyms, swimming pools, cinemas, theaters, As the novel coronavirus COVID-19 spreads globally, airlines are canceling routes beyond Chinese territory both as a precaution and to stop the spread of the virus. Check out the dates of our 2020 flight schedules and when they are on sale. Note: there is not an option to bring a recent negative test result from your home country to be exempt from testing upon arrival in Iceland. We send out an automated email to everyone who submits the form. ©1999-2020 Icelandair. This is a copy of the 3nd letter I sent to Icelandair. We will get to it, and you will get your money back. Derniers billets à ce prix avec la compagnie Air France Sign up here to receive personalized offers, travel ideas and information about our new products and services. Supporting ICE-SAR (The Icelandic Association for Search and Rescue) is a part of our social responsibility policy. Category Travel Info Date 2020.10.15 Please be advised that ticket change/refund guidelines due to COVID-19 for flights operating normally. Having a strong search and rescue team is of the highest importance, both for Icelanders and foreign visitors. You are welcome to bring your own refreshments on board, but keep in mind that alcoholic beverages are strictly prohibited. They have never replied. 2 meters away from any other pedestrians. Detailed rules for quarantine are outlined in a document from the Icelandic authorities. We support each other and acknowledge the contribution we make both as individuals and as a team. We work closely with and support contemporary artists, musicians, designers and writers. 1 air passenger rights eu complaint form this form can be used to lodge a complaint with an airline and/or a national enforcement body. Download app: Visitors are strongly encouraged to download and use the free, official COVID-19 tracing app Rakning C-19. 10. Due to the extremely high volume of requests in this unprecedented situation, significant delays are expected. We ask that passengers stay in their allocated seat as much as possible during the flight. Children under 10 years of age are exempt. Enter 6 letters and numbers to check in for one or more passengers, from 48 to 1.5 hours before your flight. The app contains important information on COVID-19 and how to contact the healthcare service in Iceland. Icelandair is the flag carrier airline of Iceland, headquartered at Keflavík International Airport near the capital city Reykjavik. We understand these are uncertain times, but we don't want you to stop making plans. For up-to-date information about Iceland's travel restrictions, please read our blog post 'Visiting Iceland'. The vast majority of our rentals include Theft Protection, Collision Damage Waiver (CDW), local taxes, airport surcharges and any road fees. Through travel we connect people and places, and connections are more important now than ever. You must not enter grocery stores, pharmacies or other stores. Due to coronavirus (COVID-19) travel advisories, some destinations may be unavailable for certain dates. Do you have a booking with us, or thinking about making one? You can do this on our COVID-19 entry requirements & arrival forms page. The Asean super app for booking flights, hotels, activities, food, unlimited deals and so much more! The Bonus Tier Credits will be automatically credited to your Saga Club account on the last day of the month. Find low fare flights, save with discount codes and seat sales, discover travel and destination information, manage upcoming trips and more. Experience Icelandic Winter. Icelandair Hotel Mývatn is currently closed and reopens Spring 2021. Partager. Here you can find all necessary information about flights, access and parking, luggage, shops and the expected rush at Brussels Airport. You must not have direct contact with persons not part of your own household. We appreciate your continued understanding and patience. If you’ve already applied for a refund but have yet to receive it, we kindly ask for your patience, as we are doing our best to resolve all incoming cases. Le paiement de frais d'annulation garantit le remboursement de cette partie du voyage qui a été payée et ne peut être remboursée d'aucune autre manière si un client ne peut pas effectuer le voyage prévu, pour cause de : a) décès, maladie grave soudaine ou accident nécessitant son hospitalisation, ou celle de son/sa conjoint(e), qu'il s'agisse d'un conjoint par mariage ou concubinage, enfants ou petits-enfants d'un client, ses parents ou beaux-parents, son grand-père, sa grand-mère, ou ses frères ou sœurs ; b) domma… Host a meeting, organize a conference, or throw a party. Get the latest updates about discounts and offers for the cheapest airline tickets and travel deals. Health measures Rules to be followed in our terminals. Have an existing booking? But as well as forcing airlines to cut costs and streamline processes the low-cost carriers have also changed customers' expectations of the range of services offered, for example being able to book tickets online. En savoir plus sur vos options lorsque votre vol est annulé. Before your visit to Iceland, learn about testing and quarantine requirements upon entry. COVID-19 : Questions&Answers . If you have more questions, please read on. 08. Transit passengers who do not leave the terminal facilities are not required to undergo screening or quarantine. For more information please visit the Cancel booking section of our website. Dates must be between {0} and {1}. It can be used to book a new flight to any of our destinations or to buy travel extras. Si votre vol Icelandair a été annulé, vous pouvez choisir de voyager sur le prochain vol disponible pour votre destination finale et à des conditions de transport équivalentes. If you would like to change your booking, please visit the Change booking section of our website. We do not reimburse the cost of … These first party cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. Read up on your self-service options: You may take a walk in areas where few other people are present, but must stay at least We will continue this support until further notice. Conditions d’annulation de Icelandair La situation du coronavirus (COVID-19) évoluant de jour en jour, Icelandair adapte continuellement ses conditions en conséquence. Covid-19 : l ’avion plus sûr ... La SNCF prolonge le report ou l’annulation de billet sans frais. I ask to get a voucher of 500 kr per ticket, for repurchase, but no. See full details of what information must be included in the certificate in the announcement from the Icelandic Directorate of Health. Check-in for your Aer Lingus flight online from the comfort of your own home, or even on your mobile when you're on the go Recently, to tackle the Covid-19 pandemic head on, Icelandic authorities implemented stricter measures around mass ... gatherings, social distancing, testing and arrival into the country. All you need to know before preparing your next trip See the question above for the requirements for arrivals to Iceland regarding COVID testing and quarantine. between towns), except if necessary between the point of entry/exit at the border 3950 As a result, our customers have a lengthy wait before an agent can answer their call. Book online through Tripair cheap flights tickets, car rentals all over the world. In between the 2 tests, arrivals must go into quarantine. Yes. Due to the situation with COVID-19 we’re offering customers to cancel their booking and receive a voucher in the value equivalent to their original booking. Coronavirus et annulation de vols : quels sont vos droits ? Should you wish to receive a refund, submit your request by filling out our contact form. Take advantage of various facilities suitable for everything from larger conferences, presentations to private parties and workshops. - Icelandair - Reykjavik Airport - 101 Reykjavik, cancel and request a Travel Credit Voucher, Read our peace of mind policy that guarantees flexibility, testing and quarantine requirements upon entry, must choose a 14-day quarantine OR a double COVID-testing procedure along with quarantine for 5-6 days, fill out a pre-registration form before their arrival in the country, testing of travelers at the border is free of charge, list of accommodations that welcome guests in quarantine, documents you need to be allowed entry into Iceland, Terms and Conditions for Icelandair Travel Credit Vouchers, request a Travel Credit Voucher or refund here on our website, submit your request by filling out our contact form, refunds for pre-purchased meals can be requested online, COVID-19 entry requirements & arrival forms. Extenuating Circumstances Policy and the coronavirus (COVID-19) On March 11, the World Health Organization (WHO) declared the outbreak of coronavirus, known as … En raison du coronavirus (COVID-19), cet établissement applique des mesures strictes en matière de distanciation physique. All travelers to Iceland are required to fill out a pre-registration form before their arrival in the country. Lire notre article. 10. In addition, Air Iceland Connect offers flights to the Faroe Islands. From December 10, 2020, comparable foreign certificates of previous … You can take both a cabin bag, and a laptop or handbag on board, plus two bags with you on board; double the allowance for most economy services. and the site of quarantine. Icelandair has published its planned summer schedule for 2021. We will be in touch with you as soon as we can. par Hélène Fily publié le 28 février 2020 à 6h05. Period : Travel date March 4, 2020 ~ … Partager. When in contact with persons in your household you should pay careful attention to You may cancel your booking and apply for a Travel Credit Voucher. Icelandair Hotels strive to be responsible for its impact on society and the environment. If the Travel Credit Voucher does not suit your travel plans, you can request a refund. We aim to make social responsibility a part of our day to day business activities by taking various steps towards a better society. Certificates of previous COVID-19 infection issued in Iceland (positive PCR test and/or presence of antibodies) are accepted upon arrival, based on presumed immunity for COVID-19. You will see what the fare difference is and any change fees when you … Here’s a handy checklist covering the important things you need to know before you take off: The rules of travel are fast-changing, with governments taking necessary precautions. See more details on how you can book now and change later. Air Iceland Connect flies from Reykjavík Airport to Isafjordur, Akureyri and Egilsstadir, as well as to Kulusuk, Narsarsuaq, Nuuk, Ilulissat and Nerlerit Inaat in Greenland. Icelandair Group hf: Summer schedule 2021. You may not visit tourist attractions and may not drive long distances (for example The date must be prior to {0}. crowds are likely. En raison du coronavirus (COVID-19), cet établissement applique des mesures strictes en matière de distanciation physique. Nous vous conseillons donc de réserver une option avec annulation gratuite au cas … Example, enter 21 space 09 space 2016 to represent September 21, 2016, or 01/08/2016 to represent August 1, 2016. Extenuating Circumstances Policy and the coronavirus (COVID-19) On March 11, the World Health Organization (WHO) declared the outbreak of coronavirus, known as COVID-19… Note that passport-holders from the Schengen area and UK are welcome, but we are currently unable to welcome Canadian and US passport-holders (with some limited exceptions). attend public or private gatherings of any kind or size, or visit any place where It is part of the Icelandair Group and as of December 2020, operated scheduled services to 34 cities in 16 countries on both sides of the Atlantic Ocean from its hub at Keflavík International Airport. More news. For more information, please read Terms and Conditions for Icelandair Travel Credit Vouchers. 03. This cooperation nourishes the hotels' ambience for our guests and employees, and plays a part in creating cultural conversations. The emergence of low-cost airlines has intensified competition throughout the industry. To minimize health risks to passengers and staff, we are taking the following proactive measures on our flights. 18. Annulation vol Covid 19 ... Billet Icelandair pris sur Expedia Ouvert par Flo0302 - Dernier message le 21/09/2020 à 15:51. 2019 Novel CoronaVirus is a new respiratory virus which causes illness to respiratory system, fever, cough, shortness of breath and breathing difficulties. Covid-19 Informations to passengers. Research has shown that the risk of communicable diseases being transmitted on board an aircraft is minimal. Cancelled flights due to Covid-19 5 May and IcelandAir have delayed refund of my money. We follow the developments concerning the COVID-19 outbreak closely and maintain regular contact with the Chief Epidemiologist and the Icelandic Directorate of Health to follow their guidance and instructions at any given time. The schedule will include 32 destinations with Tenerife as a new addition to the Icelandair route network. common.fragment.mobile.datapicker.screenreader.text Valid date format: two-digit day, two-digit month, then full four-digit year, each separated by a forward slash or space. available in some, but not all, towns. If you're affected by this new requirement and wish to change your booking, please visit the Change booking section of our website. covid-19 Compagnies aériennes proposant des tarifs flexibles En réponse aux mesures prises pour lutter contre le COVID-19, certaines compagnies aériennes ont modifié leurs conditions d'annulation et leurs frais de modification. En savoir plus Bienvenue dans notre univers. Read more about cancellations because of the coronavirus. Fresh food items are no longer served, but drinks remain as normal. We recommend you purchase drinks after passing through the airport security check, as 100mL limits still apply to liquids in hand luggage at the security screening. A must visit on your ring road adventure Passengers should also expect changes in the lounges that we partner with in destination airports. The refund amount depends on your ticket fare type. All passengers arriving in Iceland must choose a 14-day quarantine OR a double COVID-testing procedure along with quarantine for 5-6 days (with some exemptions). Les frais d'option annulation peuvent être payés lorsqu'un billet ou l'option annulation sont payés, ou jusqu'à 36 heures après l'achat du billet pour le vol. : +354 444 4000. If you wish to cancel your booking and apply for travel credit, you can do so online. Recently 2019 novel CoronaVirus (nCoVid) is a big issue all around the world. You can go to united.com or use our mobile app by selecting “Change flight” to change eligible reservations. All Saga Club members that have earned Tier Credits for an Icelandair scheduled flight over the last 12 months prior to March 2020 are eligible for the Bonus Tier Credit.